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How do I place an order?
To place an order please contact GAO Fiberoptics directly
What payment methods can I use?
You can pay by major credit card (Visa, Master Card, American Express or Discover), wire transfer or check. Wire transfer and check payments must clear before the item is shipped out. For wire transfers, please contact
to get our bank information and swift code.
How much does shipping cost?
Shipping costs vary depend on the product as well as the shipping destination. Please contact our sales department for details.
When will my order arrive?
Items usually ship out within 2 business days and delivery time is based on method of shipping selected by the customer.
What is your warranty policy?
For the warranty of a specific product, please see the information page of that particular product.
Within the warranty period, GAO FiberOptics Inc. will repair a product or replace a defective product with an identical model or newer substitute at GAO's discretion. You must have a return authorization number to service or replace your product. Please contact
to obtain an authorization number.
Can I return a product?
Please refer to our Warranty Policy for more information.
How can I get technical support?
Please send an email to
or call (416) 292-0038 ext 223.
Do you offer volume discounts?
Yes, volume discounts are available for most products. If no volume discount information is available on the product description page, please send an email to
for more information.
Do I have to pay a sales tax?
For customers outside Canada, there is no sales tax. For customers in Canada either GST or HST is applicable, please contact us for further information.You may fill out the Inquiry form, send an email to us atsales@gaofiberoptics.comor call us at 416-292-0038 ext 222 / 221.
How can I find a specific product?
From the home page, you can use the 'Advanced Search' function on the top left corner. You can also navigate through the website using the category listings on the left menu.
Can I get more information about a particular product?
Yes, for further information on the particular product, you may fill out the Inquiry form, send an email to us at
or call us at 416-292-0038 ext 223.
The item is damaged or defective. What can I do?
If the item was damaged during shipping, GAO FiberOptics Inc. will repair the product or replace a defective product with an identical model or newer substitute at GAO's discretion.
You must have a return authorization number to service your product. Please contact
to obtain an authorization number.
Can I sell gaofiberoptics products on my website?
Yes, you can sign up for the GAO FiberOptics Inc. Affiliate Program to sell GAO FiberOptics Inc. products on your own website. You will earn a commission for every product sold or recommended through you website.
My question is not listed above. How can I get help?
Please send an
to us or fill out the Inquiry form.
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